Two-week iterations, not 12-month commits
Engagements are scoped in two-week sprints with clear deliverables. You can pause or pivot without breaking a contract.
We've been working with Kent County businesses long enough to know what Grand Rapids customers respond to and what they ignore. Our Directories work isn't generic — it's built around how the local economy actually buys.
Citations and directory listings are still one of the strongest local-pack ranking factors, and they're where most Grand Rapids-area businesses are weakest. We claim, verify, and standardize listings across Google Business Profile, Apple Business Connect, Bing Places, Yelp, the Yellow Pages stack, and 40+ industry-specific directories. Then we monitor for unauthorized changes and stale data.
Engagements are scoped in two-week sprints with clear deliverables. You can pause or pivot without breaking a contract.
Every monthly report ties our work back to leads, bookings, or revenue — not just impressions and rankings.
The strategist on your kickoff call is the strategist who runs your account. We don't do bait-and-switch staffing.
Code, creative, accounts, and strategy documents all live in your systems. No proprietary lock-in, no hostage data.
Grand Rapids is West Michigan's economic capital — anchored by Steelcase, MillerKnoll (formerly Herman Miller), Amway, and Corewell Health (formerly Spectrum Health). A globally-known design and office-furniture cluster (the city is sometimes called 'Furniture City') plus a strong food/beverage and life-sciences corridor along Medical Mile.
Where our Grand Rapids client base is concentrated:
Our Directories clients aren't just inside Grand Rapids city limits — we work across Kent County and the broader Michigan market.
Nearby Directories clients we serve:
Local-pack rankings depend heavily on NAP consistency across the web. Inconsistent or missing citations actively hurt rankings — fixing them is one of the highest-ROI local SEO investments you can make.
Healthcare (Healthgrades, Vitals), legal (Avvo, Justia), home services (Angi, HomeAdvisor) — we submit to the relevant ones for your vertical, not a one-size-fits-all blast.
Local-pack ranking changes typically appear 30-90 days after citations are corrected, depending on how stale the bad data was and how often Google recrawls.
Yes — we draft responses to every review (positive and negative) within 1 business day for you to approve, or auto-publish under agreed-upon templates if you prefer.
Both. We're headquartered in the Elkhart, Indiana area and serve businesses across the Midwest and Great Lakes — including Grand Rapids and the broader Kent County / Michigan market. For Grand Rapids-area clients we'll come on-site for kickoff and quarterly reviews when it makes sense; day-to-day work happens over video and Slack like any modern agency.