Senior people on every account
The strategist on your kickoff call is the strategist who runs your account. We don't do bait-and-switch staffing.
Most Email engagements we audit in the Nappanee area are leaving 20-40% of their potential on the table — bad measurement, untested creative, or the wrong channel mix for the actual buyer. We start by finding what's already working, then we double down before we add anything new.
Email is still the highest-margin marketing channel because the audience is yours and the unit economics are predictable. We build lifecycle programs — welcome series, abandonment, post-purchase, win-back, anniversary — on Klaviyo, HubSpot, or whatever platform you already pay for. Most Nappanee accounts we inherit are running one weekly broadcast and nothing else; the gain from adding 6-8 triggered flows is usually 2-3x revenue per recipient.
The strategist on your kickoff call is the strategist who runs your account. We don't do bait-and-switch staffing.
Code, creative, accounts, and strategy documents all live in your systems. No proprietary lock-in, no hostage data.
Every monthly report ties our work back to leads, bookings, or revenue — not just impressions and rankings.
If a tactic won't work for your business, we'll tell you — even when it costs us scope. Honest scope beats expensive surprises.
Nappanee is best known for Amish craftsmanship — furniture, cabinetry, and RV interior components produced by family workshops that anchor the local economy. Coppes Commons and Amish Acres both pull steady tourism, and the surrounding farmland keeps agriculture as a real revenue base. A market where reputation and referrals genuinely outweigh advertising for many businesses.
Nappanee-area industries we have direct experience with:
Beyond Nappanee, we serve Email clients across Elkhart County and the surrounding Indiana region, plus neighboring Midwest and Great Lakes markets.
Also serving nearby Elkhart County markets:
For ecommerce and direct-to-consumer: Klaviyo. For service businesses with a sales team: HubSpot or ActiveCampaign. For very small lists: Mailchimp is fine. We work in all of them and won't push a migration unless the math is clear.
We pair SMS with email for transactional moments (abandonment, order updates) and time-sensitive offers. Compliance with TCPA and the 10DLC carrier rules is non-negotiable on our end.
Yes — copy and design are included in every engagement. We coordinate with your team on offers and campaigns; you review and approve every send before it goes out.
Revenue per recipient, list-growth rate net of churn, and incremental revenue from triggered flows. Open rates are unreliable post Apple Mail Privacy Protection — we use them as directional signal only.
Most of our Nappanee-area clients are between $1M and $50M in annual revenue. Below that the math on a real agency engagement rarely works — we're happy to point you toward better options at smaller scales. Above $50M we've worked with multi-location and publicly traded brands too.